CareSurv: Your Partner in Quality Assurance
At Care Match UK, we empower care providers with CareSurv, an innovative solution designed to improve quality assurance, enhance staff retention, and gather actionable feedback. By streamlining feedback collection from residents, staff, and visitors, CareSurv helps care homes maintain compliance with CQC standards and fosters continuous improvement.
CareSurv – The Smarter Way to Prepare for CQC Inspections
CQC regulation is changing. Under the new evidence-based framework, inspectors are no longer relying solely on what they see during a single visit. Instead, they are continuously collecting and analysing evidence from a wide range of sources to form their judgements.
This evidence is grouped into six key categories:
- People’s experience of care
- Feedback from staff and leaders
- Feedback from partners
- Observation
- Processes
- Outcomes
For care providers, this shift means the onus is now firmly on you to have robust, reliable systems in place to consistently gather and present this evidence. A one-off survey or occasional feedback form is no longer enough – the CQC wants to see a continuous, well-documented process that demonstrates improvement over time.
The CQC’s Focus on Feedback
Feedback now sits at the heart of the new framework. Inspectors are looking for clear evidence from:
- Service Users and Families – first-hand accounts of care experience.
- Staff – insights into culture, leadership, and day-to-day operations.
- Stakeholders and Partners – including local authorities, ICBs, GPs, and other professionals working alongside your service.
The CQC doesn’t just want to see that feedback has been gathered. They want to see how you’ve analysed it, acted on it, and used it to make measurable improvements.
How CareSurv Helps
CareSurv has been designed specifically with this new model in mind. Our easy-to-use platform allows you to:
- Collect ongoing feedback from service users, families, staff, and stakeholders.
- Document and track how feedback leads to improvements in care.
- Generate clear, actionable reports aligned with the CQC’s new evidence categories.
- Provide continuous assurance that your service is Safe, Effective, Caring, Responsive, and Well-led.
Whether you manage a small care home or a large group, CareSurv gives you the tools to stay ahead of regulatory change and always be inspection-ready.
Start Improving Today
Take the first step toward a happier, more efficient care home. Contact us now for a FREE 15-Minute Demo and see how CareSurv can make a difference.
Did you know that there is a 72% increase in responses when your surveys are digitised?
All reports are created in line with the Accessible information standards to ensure that people using and visiting your services have the appropriate format that they need.
CareSurv allows you to focus on continuous improvement driven by the people who matter the most – the people using your services.
We aim to provide a service that will make a difference to your business. By giving you feedback from all areas of your care home, in an easily digestible and accessible format, that allows you to make the changes that make an impact to everyone in your care home.
Can you evidence that your current quality assurance systems are impartial and objective?
Accessible reports
Our fully customisable and easy to read reports give you actionable data that helps to improve the service you provide for everyone in your care home.
Make life better for everyone
Contact Us for Collaboration
Contact us today for any enquiries or questions to learn how our services can support your journey.