How to Maximize ROI on Quality Assurance for your Care Home.

The November 2024 Autumn Budget Change

The recent changes to NIC rates in the 2024 Autumn Budget, raising the rate from 13.8% to 15% have significantly increased payroll costs for businesses across the UK.

Smart employers are seeking ways to reduce operational expenses, especially given the other financial pressures like the rising National Minimum Wage and many other employer obligations…

Because of issues like these, care homes often have their hands full and miss out on ROI opportunities due to inefficient feedback systems.

The Hidden Costs of Inefficient Feedback Systems

Underperforming Surveys

When feedback systems fall short, care homes face low response rates that lead to incomplete data. Without enough feedback, it becomes difficult to accurately assess the satisfaction levels of residents, staff, and visitors. This lack of comprehensive data not only hinders service improvements but also wastes time and resources on outdated and ineffective feedback methods.

Compliance Risks

Care homes are required to meet specific regulatory standards, including the Accessible Information Standards, and ensure they stay compliant with the CQC (Care Quality Commission) regulations. If surveys don’t meet these standards, care homes risk receiving poor inspection ratings, which can negatively impact reputation and operations. Additionally, without proper documentation of feedback and quality assurance efforts, demonstrating compliance becomes much harder.

Inefficient Processes

Care home staff often spend an excessive amount of time manually analyzing incomplete feedback data. Without a proper system in place to identify key trends or actionable insights, care homes may miss out on valuable opportunities for continuous improvement. As a result, staff become overwhelmed, and critical resources are diverted away from improving care and service delivery.

How CareSurv Fixes These Issues and Maximizes ROI for Care Homes

Affordable Packages:

CareSurv starts at just £3 per bed, per month, making it accessible for care homes of all sizes. With the service’s affordable pricing, you gain invaluable insights at a fraction of the cost of traditional quality assurance efforts—without sacrificing effectiveness.

Boosted Feedback Rates:

Thanks to CareSurv’s digital, emoji-based surveys, homes see a 72% increase in feedback participation. This higher engagement means richer, more actionable data that can directly impact the quality of care provided.

CQC Alignment:

CareSurv surveys are designed to meet the Accessible Information Standards, ensuring that your care home is fully compliant with CQC regulations. The structured, clear feedback reports help you stay prepared for inspections, reducing the risk of non-compliance.

Actionable Insights:

CareSurv delivers monthly reports that include trend analysis and actionable recommendations. These insights help care homes identify and implement key improvements, streamlining processes and ultimately improving service delivery.

Stakeholder Trust:

Features like Virtual Suggestion Boxes and transparent feedback reports help foster trust between residents, staff, and visitors. These features not only strengthen long-term relationships but also improve morale and satisfaction, making care homes more efficient and effective in delivering care.

Why Invest in CareSurv?

Investing in CareSurv isn’t just about compliance; it’s about creating a continuous feedback loop that drives meaningful change. By offering a system that aligns with CQC standards, increases participation, and delivers actionable insights, CareSurv empowers care homes to enhance the quality of care, boost satisfaction, and improve their bottom line.

If you’re ready to maximize ROI while ensuring the highest standard of care, CareSurv is the smart investment your care home needs.