Lessons Learned & Deep Dive Auditing
At Care Match UK, we took the initiative to craft a focused report for Qualitas Healthcare Group, delving into lessons learned from incidents in alignment with the guidelines provided by cqc.com. Working closely with the provider, we systematically selected a new topic each month and conducted thorough 3-day digital deep dives across a wide spectrum of services, including but not limited to the safe use of bed rails, adherence to the Mental Capacity Act, and proper administration of medicines.
Throughout these in-depth investigations, our dedicated team at Care Match UK meticulously carried out the process over 3 days. Upon completion, we delivered a comprehensive assurance report, complete with attached continuous improvement plans tailored to address the identified areas. Our commitment is not just about identifying issues but actively contributing to the ongoing enhancement of services. Care Match UK is proud to have played a crucial role in ensuring the safety and quality of care at Qualitas Healthcare Group.